Our Guarantee to you is simple........
Your complete satisfaction is our only goal.
If you are not happy with the product, TheMemoriesPlace will refund your payment.
In the unlikely event of a problem, just call us within 7 days of receiving it for a Return Authorization Number. We can not refund any payment without having the original product returned first. It must be returned to us in South Carolina prior to any action on our part.
Our guarantee is a refund of your purchase price and obviously will not cover items where you have misspelled a word or sent in the wrong picture or decided later you wanted a different product.
Sorry, due to the personalized nature of this product no substitutions or cancellations are possible.