Our FAQ, frequently asked questions at The Memories Place

When will I receive my order?
For knitted products, it normally takes up to 7 business days {most times even less}, from the day we receive the photo to the day it is shipped. (extra time required during the holiday season).
For woven products expect delivery in 3 - 5 weeks.  Please make sure your email account is accepting mail from "john@thememoriesplace.com"  Many times we try to correspond with a customer and our email gets lost in a spam filter.  If that happens it can possibly delay your order.

What is the difference between knitted and woven throws?
A knitted throw is knitted from yarn while the woven ones are woven with thread.  The knitted ones, because of the yarn are a bit thicker and softer than the woven ones which are a Jacquard and have the feel of a bedspread.  The knitted throws do not have a fringe, the woven ones have fringe on all four sides.

Tell me about the cost of shipping?
Shipping is FREE on our knitted and woven products going to or from an APO/FPO.

Will the picture fade with washing?
The image will not fade or wash off any product since the image is not printed. It is true knitted or woven fabric. The best way to describe the kintted fabric is to say that it is exactly the same as a sweater and very soft, cuddly and warm.   The woven throws are similar to the feel of a bedspread.

What are the care instructions for a Knitted or Woven Throw?
Machine wash in cold water. Air dry, gentle cycle. And of course, you should never use bleach when washing this product.

What types of payment do you accept?
We gladly accept Visa, Master Card, Discover, and American Express.  We also accept PayPal, personal checks, and money orders.

Do you offer quantity discounts?
Of course, please see our Buy in Bulk page.

How do I choose the best photo?
Almost any photo or flat artwork can be made into a PhotoThrow. The best results will come from a photo that is clear and has good contrast.

Photo Recommendations:
Image may be color or black-and-white.
We will convert it to grayscale if it is going on a b/w throw.
Photos where part of the subject is in dark shadow normally do not work.
Photos that have good contrast and the subject is close up work best.

Composition:
Keep it simple. Make sure that your subject occupies 60-80% of the photo. This is not an absolute necessity, but it will make for a better finished piece.

What "dpi" settings should I use?
Photos should be scanned at 300dpi or better if possible. While 72dpi is great for the web or email, there is not enough resoulution for a quality Throw