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Home>FAQ>Orders and Shipping Questions
 

Orders and Shipping Questions

On this page we will try to answer all of your questions about our shipping policies and costs.
 
We will continually add to this FAQ as we receive more questions.
 
If you have a question and can't locate an answer please email john@thememoriesplace.com,
or call us at 800-204-5478.
 
If we are online you can chat with us using the chat link at the bottom of each page.
 
What are your shipping costs for custom gifts?
  • We offer FREE normal ground shipping on all orders of photo blankets and other customized gifts greater than $75 in the continental United States. If your order is less than that amount, we charge a flat rate of $5.95. 

     

    Additionally, we ship to APO and FPO addresses. In this case, each item ships in its own USPS Priority Mail box, and the cost is $17.45 per item.  Please note, however, that our shipping times may vary in these situations, as we don’t have control over these packages once they go overseas.

     

    If you are shipping to Canada, Mexico, Australia and most any other international location, please click on “International Checkout” as you are placing your order. You will be able to see any costs involved before you complete the purchase.

Do you offer express shipping on photo blankets?
  • We realize that there are times when you need a photo blanket tomorrow and yes we can make that happen.     Please follow the link to our  Overnight-Expedited Shipping page to see what is available and what restrictions on time may apply.       Most times if it's in by 10am Eastern it will ship the same day.

How long will it take my order to get to me?
  • For the majority of products, it takes about three business days from the day we receive your photo to the day it’s shipped. Generally, the time it takes to ship your order to you depends on where you live. We always try to provide approximate shipping times on our blog.   In most cases the time it takes items to ship is out of our control once it is in the hands of the shipping company.