We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by The Memories Place only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Yes. We support our troops and gladly ship to APO/FPO. Please understand that our shipping times may be a bit different than normal since we have no control after the package goes overseas. Shipping costs are shown at checkout.
We will not guarantee nor refund any products going out of the country if they are not received since we have no control over the shipping.
Where are your products made?
A knitted throw is knitted from yarn while the woven ones are woven with thread. The knitted throws do not have a fringe, the woven ones have fringe on all four sides. In both cases the image is woven or knitted to become part of the textile. In the case of fleece the image is printed on the fabric.
Will the picture fade with washing on a woven or knitted photo blanket?
The image will not fade or wash off any product since the image is not printed. It is true knitted or woven fabric.
I've done my own collage....will it work?
Please don't attempt to do it without contacting us first. There are specific sizes that must be adhered to when these throws are produced. Call or email us first before ordering anything you have put together. We are always available to help. You can also check our blog for info about sizes.
What are the care instructions for the photo blankets?
Machine wash in cold water. Air dry, gentle cycle. And of course, you should never use bleach when washing this product.
What types of payment do you accept?
We gladly accept Visa, Master Card, Discover, and American Express. We also accept PayPal, personal checks, and money orders.
How do I choose the best photo?
- Image may be color or black-and-white.
- We will convert it to gray-scale if it is going on a b/w throw.
- Photos where part of the subject is in dark shadow normally do not work.
- Photos that have good contrast and the subject is close up work best.
- You can't increase resolution if it was not there in the original scan.
- What appears great on a digital monitor might not translate well to a textile.
What "dpi" settings should I use?
Photos should be scanned at 300dpi if possible. While 72dpi is great for the web or email, there is not enough resolution for a quality photo blanket. We will contact you if the resolution is a problem. You can always email us the photo before ordering and we will gladly let you know if it will produce the desired outcome.
How many images are recommended on a throw?
Can my photo be cropped?
We will crop your photograph when required or requested. We will crop your photo to focus on the main subject and leave out less important areas. By doing so, you receive a better product. Please do not try to crop your photos, many times we need some headroom or sideroom on the product. We are happy to handle the cropping for you. We will also take care of such things as date stamp and red eye removal and of course there is no charge for that.
Can I print the picture on an inkjet and then mail or scan it to you?
Pictures produced on inkjet printers will not work for a throw.
Is the site secure?
We are a secure site and use either Clearant or PayPal for credit card processing. We are PCI Compliant and your information is always sent securely and encrypted.
My order was voided but I see a charge on my statement...
Actually, this scenario is quite common. When a card is authorized, the card issuing bank will see it and display it as such online. When a customer sees that, they often mistake it for an actual charge. If the transaction was voided it won't actually appear on their statement at month end but does appear as an authorization for a few days until it drops off. There is a difference between an authorization and a settled transaction and it won't appear as an actual charge on your monthly statement.
Can't find your answer here.........
Email us anytime or call us toll free 800-204-5478 between 10am and 10pm eastern with any questions. We do answer our phones and we enjoy speaking with our customers and friends. We are here to serve you and we take that privilege seriously.